Refund policy
OVERVIEW
At HERB-E-SHAHI, we are committed to providing you with high-quality herbal products. If you receive a damaged, defective, or incorrect product, we are here to help you resolve the issue promptly.
1. ELIGIBILITY FOR RETURNS & EXCHANGES
Due to the personal care and hygiene nature of our products (hair care oils, soaps, etc.), we only accept returns or exchanges under the following conditions:
The item received is damaged, defective, or physically broken during transit.
You received the wrong item or missing items in your order.
The request is made within 3 days of receiving your package.
The product must be unused, unopened, and in its original packaging with all seals intact.
2. NON-RETURNABLE ITEMS
Items that have been opened, unsealed, or used.
Change of mind after the order has been delivered.
Requests submitted after 3 days from the delivery date.
3. HOW TO CLAIM A RETURN OR REPLACEMENT
If you receive a damaged or incorrect order, please follow these steps:
Take a clear video or photos of the unboxing, showing the damage or wrong item received.
Contact our customer support team via WhatsApp or Email within 3 days of delivery.
Provide your Order Number, Phone Number, and clear evidence (photos/videos).
Once verified, our team will process a replacement product or arrange a pickup/dispatch as per the issue.
4. REFUNDS & CASH ON DELIVERY (COD)
COD Orders: For Cash on Delivery orders, we primarily issue replacements for damaged or wrong products.
If a cash refund is approved by our team under special circumstances, the amount will be transferred via Easypaisa, JazzCash, or Bank Transfer within 5-7 business days after receiving the returned parcel.
Delivery charges are non-refundable.
5. CONTACT US For any questions regarding our Return and Refund Policy, please reach out to us:
Brand Name: HERB-E-SHAHI
Email: herbeshahi@gmail.com
WhatsApp / Phone: +92 331 0426212